First impressions are important. Your reception area is one of those impressions you need to get right. Here’s how.
Think about how you want your business to be perceived.
Are you OK with customers thinking your practices are disorganized, careless, and pay no attention to detail?
Or, do you want to come across as cutting-edge, tuned-in to technology, and a trend adopter?
Is customer service a priority, where your company puts the unique needs of its customers first?
https://www.pinterest.com/pin/570268371562040961/
Display As Tech Savvy
Additions aided by technology don’t just add a modern impression to your dealings — they can also show off what your company is about and get people engaged with your business. Some ideas include:
A digital wall image ( Printed Wall Murals) , which you can use to put those in the reception area at ease with peaceful images, or which you can use to educate customers about your business while they wait and incentivize them to increase purchases with you.
With Tablets placed at waiting area, visitors can use to check in on and input valuable information about themselves. Unlike paper on a clipboard, via a tablet device allows them to instantly get signed up for promotions and email newsletters, or even browse your product line.
Phone, laptop charging stations so visitors can stay connected to their own devices while they wait — a perk that shows you care about them.
Digital screen, LCD playing the video to educate the visitors about product, services and tips.
Keep It Clean
Nothing makes an area more uncomfortable than foul smells, sticky floors, or unsightly stains. A fresh and hygienic entrance area gives the effect of a business that is organized and detail-oriented, and of one that cares about the health and safety of its customers.
Fit Your Audience
Order subscriptions to appropriate reading material based on the industry you’re in, and keep magazines and tablets in chic organizers.
For reception rooms that often have children, consider building a separate play area where young ones can relax. Make sure toys don’t have small parts and are easy to manage and store. For rooms that will be visited by special-needs customers or the elderly, make furniture easy to get on and off of.
Match your decor to your customers — and your brand. Use bright colours and funky decorations to show off your personality, or feature brand-specific touches in artwork and design.
You could add a competitive feature, such as a pool or football table if you are in sports and entertainment business
https://www.pinterest.com/pin/816699713655105046/
Encourage Smiles
Train your front desk staff to smile, call customers by their names, and use eye contact to generate trust and a sense of support.
“No cell phones” message with something more cordial, like, “We’ll gladly help you when you’re through with your phone call.”
Make the front desk one that’s approachable, and eliminate standoffish by banning negative chatter from staff. It also should not be a place where company business is discussed, since visitors will want to know their interactions at your company are secure and confidential.
Free goodies like product samples or mints at the reception desk can also create positive sentiment for your brand. Think of your reception area as an essential part of your brand image and one that welcomes visitors into business with you — and makes them want to keep coming back.
Do you agree you need to upgrade your reception area? SHAHNAZ Interiors willing to work hand in hand to plan your reception that brings a better bottom line for you!
